Privacy Policy
Our Company takes the protection of our customers' privacy very seriously.
For this reason, we strictly follow the following protection policy, which ensures the high level of services offered and strictly adheres to the applicable legal framework.
This Privacy Policy informs you about the information we collect in the context of our cooperation and explains the purposes of collection and processing, as well as how we use it.
Additionally, it introduces you to how we safeguard your information and data, ensuring reliability and confidentiality.
Completing the contact form on our website constitutes explicit acceptance of this.
1. Guarantee of data security and confidentiality
Our Company, in order to ensure the proper use and integrity of your personal data and to prevent unauthorized or accidental access, processing, deletion, alteration, or other use, implements appropriate internal policies, while also taking all appropriate organizational, technical, physical, electronic, and procedural security measures, as well as technological standards, in accordance with applicable laws and regulations.
The data processing procedure by our Company is carried out in a way that ensures the privacy and physical and logical security of the data, taking into account the latest developments, the cost of implementation, and the nature, scope, context, and purposes of the processing, as well as the risks of varying likelihood and severity to your rights and freedoms.
Our Company has adopted and implemented all security safeguards since the establishment and commencement of operation of our online platform, which have now been established by the EU Regulation 2016/679 (General Data Protection Regulation). Of course, it will continue to act and operate in accordance with the applicable national legislation, Law 2472/1997, Law 3471/2006, and the Decisions and Guidelines of the Data Protection Authority and the European Data Protection Regulation.
2. Your personal data and information
The collection and processing are limited exclusively to the data and information you provide to us with your explicit consent and which are deemed absolutely necessary for informing or even purchasing the products you are interested in. Consequently, for those seeking employment or exploring commercial cooperation with our Company, the information and data that allow the achievement of the above purposes are deemed necessary.
This data is collected through the contact form on our Company's website, via email, and in some cases also by phone. It mainly extends (indicatively and not restrictively) to the full name, contact phone number, and email and postal address.
2.1 For what purposes and actions do we collect your data?
The purposes and actions for which we collect and process data, with your consent, consist of:
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Sending updates/newsletters, promotional material, and information about the Company, Products, and Services
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Informing about new services and features of the Website and other social media
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Maintaining a database by our company
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Collecting, recording, storing, updating (renewing and modifying), retrieving, using, transmitting (disseminating, providing, and accessing), locking, and deleting
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Processing and executing offers and orders
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Customer management, including, indicatively, orders, payments, and other transaction data
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Optimizing customer service, including, indicatively, identifying needs, preferences, and opinions, and optimizing interactions
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Optimizing our services
Additionally, we collect and process data, beyond your consent, only when required by law or at the request of prosecutorial or judicial authorities.
Our Company collects and processes personal data of its users – customers only for the above purposes and only to the extent necessary for the effective service of these purposes. This data is always relevant, useful, and not more than what is required in view of the above purposes, and is accurate and, if necessary, updated.
2.2 How long do we retain the data?
The data is retained for the period required to fulfill the purposes of their collection and processing and for twenty (20) years thereafter, subject to any legal provisions that provide for longer retention. For as long as a customer is a customer of the Company or, respectively, for as long as a supplier is one of the Company's partners, their data is retained.
After the retention period ends, your personal data is destroyed from our records and system in compliance with our company's policy and provided that its retention is no longer required to fulfill the purposes we described above.
2.3 To whom can your personal data be disclosed?
Exclusively to employees, partners, or subcontractors of our Company, who process it for the purpose of implementing the mediation services.
Apart from the above, we never assign, transfer, share, or distribute data to third parties, unless required to do so by Law or Authorities.
In case it is required by a court or other administrative authority as well as in any other case where there is a legal obligation to do so, our Company may provide your personal data to the extent provided by law, but after informing you.
2.4 Personal information and data we receive about you from third parties
In case data from third-party data controllers come into our possession within the framework of cooperation, the responsibility for ensuring your consent lies with the third-party data controller. Our Company's constant pursuit is to ascertain and verify that the data processing has been done legally.
3. Protection of personal data
Our Company has adopted procedures that protect the personal data provided by users through the website and its systems. User data is protected from any unauthorized access or disclosure, loss or misuse, and alteration or destruction (to the extent possible).
Our commitment to the security of your data is firm and absolute. We continuously take, in accordance with current legislation, all necessary organizational and technical measures that allow us to ensure the security of your information and personal data. We continuously update and improve security practices.
In the unlikely event that a data leak or breach is detected, the Company will take all necessary measures to inform you and the Authorities. If, consequently, you become aware of any data leak, you are obliged to inform us immediately, within 24 hours from the moment you become aware.
4. What are your rights regarding your personal data
Right of access - information
You always have the right, upon your request, to full access and information regarding the data we hold about you.
Right to processing - correction
If the data we hold about you is inaccurate or incorrect or incomplete, you have the right to request and correct, supplement, or update it.
Right to deletion - "right to be forgotten"
You have the right to request and ask us to delete or destroy your personal data, provided that this does not conflict with a legal provision (e.g., tax provision).
Right to restrict processing
You have the right to request and ask us to restrict the way we process your data. This means that we can retain your information without the right to further process it, keeping only the same data as needed for future reference.
Right to data portability
You have the right to request the retrieval and reuse or forwarding to third parties of your personal data, for purposes and services you choose and indicate, always in a secure and appropriate manner.
You can exercise all the above rights, as well as the right to withdraw your consent, at any time by submitting a relevant request via email to info@semeliestate.gr or by phone at +30 2103256850. Additionally, you can mail your request to our Company, which is the legal Data Controller of Personal Data.
Our Company will respond to each of your requests within one month of receiving it. Upon your notification, this deadline may be extended by two additional months, if necessary, taking into account the complexity of the request and the number of requests. Any rejection of your request will be made with reasons.
If your requests do not meet the legal requirements, our Company reserves the right to either: (a) impose a reasonable fee, taking into account the administrative costs of providing information or communication or performing the requested action, or (b) refuse to act on your request.
In case of a breach of your personal data, which may pose a high risk to your rights and freedoms and provided that it does not fall under one of the exceptions explicitly provided by law, we undertake to inform you without undue delay.
If there is any doubt about the identity of the natural person submitting the request, we reserve the right to request the provision of additional information required to confirm their identity.
If your rights are violated, we inform you that you have the right to file a complaint with the Data Protection Authority or another competent supervisory authority.
5. Changes to the Privacy Policy
This content may be modified from time to time, as a result of our continuous effort to improve the protection of your personal data and comply with applicable legislation, following changes that occur in it.
6. What happens if you choose not to give us your consent for the collection and processing of your data or if you withdraw it?
In this case, we will not be able to provide you with our updates and services.
